Giving your applications the name of an entire Category of software is rather a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We are going to find out whether that’s true. срфе
It’s worth noting that unlike other suppliers in this space, LiveChat invoices you per concurrent user. That means one seat can be used by multiple agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. If you need more than just four themes and a complete chat history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it is important not only to see how experts assess it in their reviews, but also to find out whether the real people and companies that purchase it are actually happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your staff to talk to clients and potential clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and probably the greatest tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You can check if they’re utilizing shopping cart, or even abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can talk to more people in less time when compared with a telephone agent. The software can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s answers and evaluate how to improve your service. срфе
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing system built into the platform. For this alone, you gain a significant edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone cannot handle, and lets you get rid of lengthy queues while engaging customers with your quick answers. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to identify areas that may be improved and optimized. It’s possible to measure chat length, first response times, and traffic traffic. These reports, together with staffing forecast, can help you correct the number of agents to cover all chats. Customers may also find the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control such as readily changing any part of the chat window, both regarding appearances in addition to behaviour. You can also add your personal social networking buttons so that your customers can reach your lover page directly from chat, and also customize agent profiles not just with names and titles but also with real photographs to get the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and support providing you not just an efficient and dependable communications platform with your customers, but also aims and sales tracker. Embedding a few lines of code on your own websites and you are good to go, allowing a real-time tool to participate and interact with your visitors or clients, and quantifying the results of these participation. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime global access and functionality for your online business. срфе
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the history that she had been requesting a return policy. As he expects — she wants to reunite her shoes. As it is Simon who deals with returns, Dave transports Jane into Simon. Dave also tags the conversation as”yield”.
Characteristics: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable feedback about business’s customer services.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what is store’s return policy. She wants an answer to her question when possible but she doesn’t enjoy making calls. Fortunately, she can begin a chat with a live conversation agent. Jane types inside her question unaware that Dave can already see what she’s writing. As her query is rather a common person, Dave enters a previously saved message, therefore that he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return coverage along with a complete explanation of steps she should take. She finishes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be managed more easily by your group with different statuses (open( pending( solved).
It is not the most affordable live chat applications but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I believe they would need to look no more. срфе