Why Select Crisp? افزونه Crisp Live Chat
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics could be significant for you too. افزونه Crisp Live Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others combined with a poorly executed search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake already once. We can not limit on the connections we make because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do in Storyblok, we do not wish to limit the user to the use of the system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with most solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier programs to see the way the cost scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for analyzing. افزونه Crisp Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and feature together with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those feature we didn’t need but would need to pay for. We’re glad to state that we believe we got the best match for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients who are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a query or wish to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! افزونه Crisp Live Chat