Summary شات ستيب
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! شات ستيب
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox part, accessible from the app’s sidebar — there land all the incoming requests from the customers. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about all of the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. شات ستيب
A nice addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer services.
In terms of the Plan, The entire site looks very nice and I can even say that UX does not lack in that section. There’s 1 thing that confused me though: when I was on the main websiteI clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat solution, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and providing other plans using a wider selection of attributes To meet their future clients. شات ستيب