Intro 02 Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. 02 Chat
The Live chat app is much more involved than your average customer. You will have the ability to observe every one of the visitors that are on your site at any given time, as well as their IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a website which seems somewhat old fashioned. It seems like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving agents. The other agent can follow-up the case and reply within minutes. It is useful when an agent doesn’t have the knowledge to address the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. 02 Chat
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you might find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. 02 Chat