Overview 02 Customer Service Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and having live chat available on your own site is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. 02 Customer Service Chat
The Live chat program is much more involved than your normal customer. You’ll have the ability to observe every one of the visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, operating system and a whole lot more. While some of the info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website which seems somewhat old fashioned. It looks like it is packed with ads, but it is only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between representatives. Another agent can follow the situation and reply within seconds. It is helpful when an agent does not possess the knowledge to address the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. 02 Customer Service Chat
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal option or each the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from there. 02 Customer Service Chat