Overview 02 Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the particular tool, and having live chat which can be found on your website is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. 02 Live Chat
The Live chat program itself is a great deal more involved than your normal client. You’ll have the ability to see each of those visitors which are on your site at any particular time, as well as their own IP address, their referral origin, their local time, working system and a whole lot more. While some of the info will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website that looks somewhat old fashioned. It looks like it is full of advertisements, except it’s just a site version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions involving agents. The other agent can follow-up the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. 02 Live Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best option or all the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might find there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from that point. 02 Live Chat