Introduction 1&1 Online Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable facets of this particular tool, and having live chat available on your website is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. 1&1 Online Chat
The Live chat app is a great deal more involved than your normal client. You’ll be able to see every one of the visitors that are on your site at any particular time, as well as their IP address, their own referral source, their regional time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site that seems a little old fashioned. It seems like it is full of ads, except it’s just a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving representatives. The other agent can follow-up the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. 1&1 Online Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the impression that everything there does not have any character too. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. 1&1 Online Chat