Intro 1And1 Online Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat available on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. 1And1 Online Chat
The Live chat app is much more involved than your average client. You will be able to see every one of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of the info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that looks a little old fashioned. It seems like it is packed with advertisements, except it is just a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between representatives. Another agent can follow-up the situation and reply within seconds. It’s useful when an agent does not possess the knowledge to solve the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. 1And1 Online Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the belief that everything there does not have any personality as well. The video tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from there. 1And1 Online Chat