Introduction 20 Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and having live chat available on your website is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. 20 Chat
The Live chat program is a great deal more involved than your normal client. You will be able to observe every one of those visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their local time, working system and much more. While some of the information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website that looks a little old fashioned. It seems like it’s full of advertisements, but it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between agents. Another agent can follow the case and reply within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. 20 Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you might discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. 20 Chat