Overview 24 7 Advice Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and using live chat available on your own site is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. 24 7 Advice Chat
The Live chat program itself is much more involved than your average customer. You will be able to observe each of those visitors which are on your website at any given time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. While some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which seems somewhat old fashioned. It seems like it is packed with advertisements, except it is only a site version of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you should take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between representatives. Another agent can follow the case and answer within seconds. It is useful when an agent does not have the knowledge to solve the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. 24 7 Advice Chat
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there does not have any character too. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best alternative or each the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you may discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to keep from there. 24 7 Advice Chat