Introduction 24 7 Chat Room
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and using live chat available on your own website is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. 24 7 Chat Room
The Live chat app is much more involved than your normal client. You’ll have the ability to observe every one of the visitors which are on your site at any given time, in addition to their own IP address, their referral source, their regional time, working system and a whole lot more. While some of this info is going to be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site which looks a little old fashioned. It looks like it’s full of advertisements, but it is just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you should take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving representatives. The other agent can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. 24 7 Chat Room
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there does not have any character as well. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or all the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info provides you an insight in what customers are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of additional operators) could be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. 24 7 Chat Room