Introduction 24 7 Chat Support
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. 24 7 Chat Support
The Live chat app itself is a great deal more involved than your normal customer. You will have the ability to observe every one of the visitors that are on your site at any particular time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. Though some of the info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a site which looks somewhat old fashioned. It seems like it is packed with advertisements, except it’s only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving agents. The other agent can follow-up the case and answer within minutes. It is useful when an agent does not possess the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. 24 7 Chat Support
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or all of the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. 24 7 Chat Support