Overview 24 7 Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat available on your site is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. 24 7 Live Chat
The Live chat app is much more involved than your normal client. You will have the ability to see each of those visitors which are on your website at any given time, as well as their IP address, their referral origin, their local time, working system and much more. Though some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website that seems somewhat old fashioned. It looks like it’s packed with advertisements, but it is only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats between representatives. Another agent can follow-up the situation and answer within seconds. It is helpful when an agent does not possess the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. 24 7 Live Chat
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the belief that everything there does not have any character as well. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best option or each the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. 24 7 Live Chat