Overview 24 7 Live Chat Support
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat which can be found on your website is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. 24 7 Live Chat Support
The Live chat app is much more involved than your average customer. You will be able to see each of the visitors which are on your website at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. Though some of the information is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site which seems somewhat old fashioned. It seems like it is full of advertisements, but it’s only a website edition of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. The other representative can follow the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. 24 7 Live Chat Support
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They provide 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. 24 7 Live Chat Support