Intro 24 Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and having live chat which can be found on your website is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. 24 Chat
The Live chat app is a great deal more involved than your normal customer. You’ll be able to observe each of those visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their regional time, working system and a whole lot more. While some of the information will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which looks somewhat old fashioned. It looks like it’s full of ads, except it is just a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to address the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. 24 Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal alternative or all the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from that point. 24 Chat