Intro 24 Hour Live Chat
There’s no motive live chat shouldn’t be simple. 24 Hour Live Chat
It’s all about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses provide instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers fast.
So let us have a deeper look to the live chat platform to know who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is looking at a pair of shoes that you sell on your website, you know precisely what to start speaking about, and you have the tools for creating canned answers for certain parts of your site. 24 Hour Live Chat
The obvious beginning to this review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and following the dialog. Feel free to modify around colours, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the chance to decide on the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to handle live chats while on the go. For instance, if you have to leave the office but still wish to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is constantly managed, since it works like texting from your phone.
The reporting is just one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice on the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and about the web site for many programs. 24 Hour Live Chat
Pure Chat does not have a free trial. However, you do not want one at all, since the company offers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, per 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the previous plan and service for ten consumers, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we discuss with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid teams. 24 Hour Live Chat