Intro 24 Hour Live Chat Support
There is no motive live chat should not be simple. 24 Hour Live Chat Support
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies deliver instant replies and convert more prospects.
You are not going to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat system to know who it’s best for and all of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within minutes of communicating via the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to start talking about, and you even have the instruments for creating canned answers for specific parts of your site. 24 Hour Live Chat Support
The obvious start to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and following the dialog. Feel free to modify about colors, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. By way of instance, if you need to leave the office but still wish to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the mobile programs. You have settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is constantly managed, as it works just like texting from the cell phone.
The reporting is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you will discover for live chat. For example, a blog is provided for studying about updates and suggestions, while the Guides page is full of information about the best way best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and about the website for many plans. 24 Hour Live Chat Support
Pure Chat does not have a free trial. But you don’t want one at all, since the company delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not pleased with their services. Read these instructions to find out the cancelation terms along with other details.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When deciding upon a live chat software, it’s important that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large aid groups. 24 Hour Live Chat Support