Intro 247 Live Support
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat which can be found on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. 247 Live Support
The Live chat app itself is much more involved than your normal customer. You will be able to see each of the visitors that are on your site at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of the information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website that looks somewhat old fashioned. It seems like it’s full of advertisements, but it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. The other agent can follow-up the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. 247 Live Support
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal option or all of the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you might find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of further operators) can be accessed with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. 247 Live Support