Overview 3 Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and using live chat available on your own site is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. 3 Live Chat
The Live chat app itself is much more involved than your normal customer. You’ll have the ability to observe every one of those visitors that are on your site at any particular time, as well as their own IP address, their own referral origin, their regional time, operating system and much more. Though some of the info will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a site which seems somewhat old fashioned. It seems like it’s full of ads, except it’s only a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, like customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving representatives. Another agent can follow the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. 3 Live Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight in what clients are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the program, you might find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. 3 Live Chat