Introduction 3 Live Chat Support
Giving your software the title of a whole Category of applications is quite a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market” We are going to figure out whether that’s true. 3 Live Chat Support
It is worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one seat can be used by multiple agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. If you want more than just four topics and a full chat history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 per month.
Click here to subscribe to your LiveChat free trial
User Enjoyment
We know that when you create a decision to buy Live Chat Software it is important not just to observe how experts evaluate it in their reviews, but also to find out if the real people and businesses that buy it are actually satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm�”� that collects customer testimonials, opinions and LiveChat reviews across a wide selection of social networking sites. The information is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What’s LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools that you could use for your internet sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your staff to talk to clients and possible customers directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Capabilities, and probably the greatest number of tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You can check if they are utilizing shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can talk to more people in less time when compared using a phone agent. The program can quickly create reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the speed of your team’s responses and assess how to improve the ceremony. 3 Live Chat Support
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing platform built into the platform. With this alone, you gain a substantial advantage over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot handle, and lets you remove lengthy queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from discussion and mails, label tickets, and accept automatic follow-ups.
Team management
LiveChat offers a wide range of negotiation and ticket Reports which can be used to spot areas which can be improved and optimized. It is possible to quantify chat length, first response times, and queued visitors. These reports, together with staffing forecast, can help you adjust the amount of agents to cover all chats. Customers can also see the number of chats, achieved goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
Intensive customization
With LiveChat, you get a Complete package of Customization options such as two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control for example easily altering any part of the chat window, both in terms of appearances as well as behaviour. You can also add your personal social networking buttons so that your customers can reach your lover page directly from discussion, and also personalize agent profiles not just with names and titles but also with actual photographs to get the best outcomes. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support that provides not only an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own websites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or customers, and measuring the results of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. 3 Live Chat Support
Click here to subscribe to your LiveChat free trial
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the background that she had been requesting a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: discussion background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is store’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Fortunately, she is able to begin a chat with a live chat representative. Jane types inside her question unaware that Dave can see exactly what she’s writing. As her query is rather a common one, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and inside a second she gets a URL to the return policy and a full explanation of steps she should take. She finishes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat Options
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 businesses
Conclusion
LiveChat is among those products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your group with various statuses (open( pending( solved).
It’s not the most affordable live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of acquiring a live chat software, I think that they would have to look no further. 3 Live Chat Support
Click here to sign up for your LiveChat free trial