Intro 3 Live Chat Support
There’s no motive live chat shouldn’t be simple. 3 Live Chat Support
It’s about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more prospects.
You are not going to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat system to understand who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate due to its user friendly interface. They also like the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within minutes of communication through the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is looking at a pair of shoes you sell on your site, you understand precisely what to begin talking about, and you even have the tools for making canned responses for certain components of your website. 3 Live Chat Support
The obvious beginning to this review is the actual chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and after the dialog. Feel free to modify about colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the chance to decide on the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly handled, since it works just like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is filled with advice on how to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and on the website for many plans. 3 Live Chat Support
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a strong free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep expenses down. In this article, we share with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anyplace.
When deciding upon a live chat program, it’s important that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big support teams. 3 Live Chat Support