Intro 3 Mobile Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your own site is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. 3 Mobile Live Chat
The Live chat app itself is a great deal more involved than your normal client. You will be able to observe every one of those visitors that are on your site at any given time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of the info is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks somewhat old fashioned. It seems like it is packed with advertisements, but it’s only a website edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between agents. The other representative can follow-up the case and answer within minutes. It is helpful when an agent does not possess the knowledge to address the instance. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. 3 Mobile Live Chat
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or each of the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. 3 Mobile Live Chat