Intro 3 Mobile Live Chat
There’s no reason live chat should not be simple. 3 Mobile Live Chat
It is about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more leads.
You’re not going to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with clients who want answers quickly.
So let us take a deeper look to the live chat platform to understand who it is ideal for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a buy within minutes of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For example, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if someone is looking at a pair of sneakers you sell on your site, you know exactly what to begin speaking about, and you even have the instruments for creating canned responses for specific components of your site. 3 Mobile Live Chat
The obvious start to this review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like before, during and following the dialog. Don’t hesitate to modify about colours, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would like to manage live chats while on the move. For example, if you have to leave the workplace but still want to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is continually managed, since it functions just like texting from your cell phone.
The reporting is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is filled with information on the best way to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email service in-app and about the website for all plans. 3 Mobile Live Chat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company delivers a solid free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and service for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anywhere.
When choosing a live chat program, it is important that the program integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large support groups. 3 Mobile Live Chat