Intro 3 Online Chat Help
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of this tool, and having live chat which can be found on your site is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. 3 Online Chat Help
The Live chat program is much more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your site at any particular time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site that seems a little old fashioned. It looks like it’s packed with advertisements, but it’s just a website version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving representatives. The other representative can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to address the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. 3 Online Chat Help
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal alternative or each of the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this app a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from there. 3 Online Chat Help