Overview 3 Online Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable facets of the particular tool, and having live chat available on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. 3 Online Chat
The Live chat app is much more involved than your average client. You’ll be able to see every one of the visitors which are on your website at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of the information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that seems somewhat old fashioned. It looks like it’s full of advertisements, except it is just a site version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between representatives. The other representative can follow-up the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. 3 Online Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your best alternative or all the plans. They provide 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information gives you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you might find there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of additional operators) could be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from there. 3 Online Chat