Introduction 3 Online Chat Support
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and using live chat available on your own website is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. 3 Online Chat Support
The Live chat program is a great deal more involved than your normal client. You will have the ability to observe every one of the visitors that are on your site at any given time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a site which seems somewhat old fashioned. It looks like it’s packed with advertisements, except it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving agents. The other agent can follow the situation and reply within minutes. It is useful when an agent does not possess the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. 3 Online Chat Support
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from there. 3 Online Chat Support