Introduction 30 Something Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! 30 Something Chat
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little feature is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about each of the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. 30 Something Chat
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer service.
In terms of the design, The entire website looks really nice and that I may also say that UX doesn’t lack in that department. There is one thing that confused me though: when I was on the primary website, I clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and providing other programs with a larger selection of features To meet their future clients. 30 Something Chat