Introduction 30 Something Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this tool, and using live chat available on your own site is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. 30 Something Chat
The Live chat app is much more involved than your average customer. You’ll have the ability to observe every one of those visitors which are on your website at any given time, as well as their own IP address, their referral origin, their regional time, working system and a whole lot more. While some of this info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site which seems somewhat old fashioned. It looks like it is packed with ads, except it is just a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you should take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between agents. Another agent can follow-up the situation and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. 30 Something Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you may discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from there. 30 Something Chat