Introduction 90 Minute Free Trial Phone Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! 90 Minute Free Trial Phone Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox part, accessible in the program’s sidebar — there land each of the incoming requests from the customers. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information this handy little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is very basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. 90 Minute Free Trial Phone Chat
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the level of your customer services.
Concerning the design, The whole site looks very nice and that I can also say that UX doesn’t lack in that department. There is one thing which confused me though: when I had been on the main websiteI clicked on the conversation window three days, before I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a basic live chat solution, it truly will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and providing other plans with a larger range of attributes To meet their future clients. 90 Minute Free Trial Phone Chat