Introduction 99 Chat English
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat which can be found on your own site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. 99 Chat English
The Live chat program is much more involved than your normal customer. You’ll have the ability to observe each of the visitors that are on your website at any particular time, in addition to their IP address, their referral source, their regional time, working system and much more. Though some of this info is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that looks somewhat old fashioned. It looks like it is full of advertisements, but it’s only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. Another agent can follow the case and answer within seconds. It is useful when an agent does not have the knowledge to address the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. 99 Chat English
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal alternative or each of the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from that point. 99 Chat English