Overview A Chat For Facebook
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and using live chat available on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. A Chat For Facebook
The Live chat app is much more involved than your normal customer. You will have the ability to observe each of the visitors that are on your website at any particular time, as well as their IP address, their referral source, their local time, operating system and much more. While some of this information will be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site which looks somewhat old fashioned. It seems like it’s full of ads, except it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between agents. Another agent can follow-up the case and answer within seconds. It is helpful when an agent does not have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. A Chat For Facebook
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or each of the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the program, you might find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. A Chat For Facebook