Overview A Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable facets of the tool, and having live chat available on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. A Chat
The Live chat program is much more involved than your normal client. You will have the ability to observe each of the visitors which are on your website at any given time, in addition to their IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website which seems a little old fashioned. It looks like it’s packed with ads, except it is just a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. Another representative can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. A Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. A Chat