Intro A Chatting Website
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable facets of this particular tool, and having live chat which can be found on your own site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. A Chatting Website
The Live chat program itself is a great deal more involved than your normal client. You will have the ability to observe every one of those visitors which are on your website at any given time, as well as their own IP address, their own referral origin, their local time, working system and much more. While some of this information is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website that seems somewhat old fashioned. It seems like it’s packed with ads, but it’s just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between representatives. The other representative can follow-up the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. A Chatting Website
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best option or each of the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. A Chatting Website