Introduction A Free Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! A Free Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox section, accessible in the program’s sidebar — there territory each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is placed on the right and it is useful when targeting your customers’ needs. What is more, below we have website visitors section, telling us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. A Free Chat
A nice addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
In terms of the Plan, The whole site looks really nice and that I may also say that UX doesn’t lack in that section. There’s one thing which confused me when I had been on the main site , I clicked on the chat window three times, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a standard live chat solution, it truly will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and providing different plans using a larger range of attributes To meet their future clients. A Free Chat