Intro A Free Chat
There’s no motive live chat should not be simple. A Free Chat
It’s all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat platform to understand who it is best for and which of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate because of its user friendly interface. They also like how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated they were able to persuade customers to commit to a buy within moments of communication via the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may track your traffic. For example, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real time. So if someone is considering a pair of shoes that you sell on your site, you understand exactly what to start talking about, and you have the instruments for creating canned responses for specific parts of your site. A Free Chat
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and following the conversation. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the chance to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to handle live chats while on the move. For example, if you need to leave the office but still want to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is continually managed, as it works just like texting from your cell phone.
The reporting is one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is full of advice on the best way best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and on the website for all programs. A Free Chat
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider delivers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free program for individuals simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When deciding upon a live chat software, it’s essential that the program integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large aid teams. A Free Chat