Overview A Friendly Chat Wow
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and having live chat available on your own site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. A Friendly Chat Wow
The Live chat app is much more involved than your average customer. You will be able to observe every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that seems a little old fashioned. It looks like it’s packed with ads, but it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving agents. The other representative can follow the situation and reply within minutes. It’s useful when an agent does not have the knowledge to address the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. A Friendly Chat Wow
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight in what customers are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you might find there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) could be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from that point. A Friendly Chat Wow