Why Select Crisp? A Live Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right choice for your company and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. A Live Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others combined with a badly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we create because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do in Storyblok, we do not want to limit the user to the usage of this system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it is something that you can control. You could choose one account for the entire group (which can be cheap with most options ), or you could go for one chair for each team member. Since we want to have this personal approach to our customers the idea of using one account for the entire team was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier programs to see how the cost scales again. The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for testing. A Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade programs and feature with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we didn’t need but might have to pay for. We’re glad to state that we believe we have the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you have a question or want to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! A Live Chat