Intro A Live Chat
Giving your software the name of an entire Category of applications is quite a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace ” We’ll find out if that is true. A Live Chat
It’s worth noting that unlike other providers within this area, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which can be particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you need more than just four themes and a full chat history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to discover whether the actual people and companies which purchase it are actually happy with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a wide range of social media websites. The information is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to talk with customers and possible clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the greatest number of tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You are able to check whether they’re using shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time when compared with a phone agent. The program can quickly generate reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your group’s answers and assess how to improve your ceremony. A Live Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. With this alone, you gain a significant edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and lets you remove lengthy queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that may be used to identify areas which can be optimized and improved. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing prediction, can enable you to adjust the amount of agents to pay for all chats. Customers may also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control for example easily changing any portion of the chat window, both in terms of looks in addition to behavior. You could also add your own social networking buttons so that your clients can reach your fan page straight from chat, and even personalize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support providing you not just an efficient and dependable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code on your own sites and you’re good to go, allowing a real-time instrument to participate and interact with your visitors or clients, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime global access and functionality for your online business. A Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees in the background she had been asking for a return policy. As he expects — she would like to reunite her shoes. As it is Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about company’s customer service.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what’s store’s return policy. She needs an reply to her question when possible but she does not enjoy making calls. Fortunately, she can begin a conversation with a live chat representative. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved message, therefore that he doesn’t need to write it on. Jane sends her message and within a second she receives a link to the return policy along with a complete explanation of steps she needs to take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website before, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be handled more easily by your team with various statuses (open, pending, solved).
It is not the most affordable live chat applications but surely one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I believe that they would have to look no further. A Live Chat