Overview A Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. A Live Chat
The Live chat program is a great deal more involved than your average client. You will be able to see each of those visitors which are on your website at any particular time, as well as their own IP address, their referral origin, their regional time, operating system and much more. While some of this info will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a site that seems somewhat old fashioned. It looks like it is packed with advertisements, but it is only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you should take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between agents. Another agent can follow-up the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. A Live Chat
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. A Live Chat