Introduction A Live Chat
There is no reason live chat should not be simple. A Live Chat
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more leads.
You’re not likely to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat system to understand who it’s best for and all of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user-friendly interface. They also like how the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communicating via the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you know exactly what to begin speaking about, and you have the instruments for creating canned responses for certain components of your site. A Live Chat
The obvious beginning to this particular review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and after the conversation. Feel free to change about colours, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the move. For instance, if you have to leave the workplace but still want to provide the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real-time. Your customer service is constantly managed, since it functions just like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. By way of instance, a site is provided for studying about updates and tips, while the Guides page is filled with information on the best way to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and on the website for many programs. A Live Chat
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company delivers a solid free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you get everything out of the former plan and support for ten users, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for people just testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these directions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big aid groups. A Live Chat