Why choose Crisp? A Per Pro
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You may know how to compare live chats and which metrics could be important for you also. A Per Pro
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity and the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we create because we actually want to earn contact with them all. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblok, we don’t want to restrict the user to the usage of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live talks provide. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Intriguing, it’s something you can control. You could choose one accounts for the whole team (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid program contrary to most of the high tier plans to observe how the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for analyzing. A Per Pro
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier programs and feature with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we didn’t need but would have to pay for. We are pleased to say we believe we have the very best fit for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you have a query or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! A Per Pro