Why Select Crisp? Accounting Software Live Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics might be important for you too. Accounting Software Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we actually want to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblokwe don’t want to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier plans to see how the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Accounting Software Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they operate and function with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and attribute with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but might have to pay for. We are pleased to state that we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you have a question or wish to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Accounting Software Live Chat