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Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Accountnow Facebook
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What is more, below we have site visitors department, informing us about each of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Accountnow Facebook
A nice addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer service.
Concerning the Plan, The entire website looks really nice and I may also say that UX doesn’t lack in that section. There is 1 thing that confused me when I had been on the main site , I clicked on the chat window three days, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and supplying different plans using a larger range of attributes To satisfy their future clients. Accountnow Facebook