Why Select Crisp? Active Chat
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your business and startup too. You may know how to compare live talks and that metrics could be significant for you also. Active Chat
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tags, others together with a badly implemented search feature, therefore the background was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblokwe do not want to limit the user to the usage of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain mails to specific target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for a single chair for each team member. Since we like to have this personal approach to our clients the idea of using one account for the entire team was dropped instantly. We have begun to compare the first paid program contrary to most of the high tier plans to see the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Active Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those attribute we didn’t need but might have to pay for. We are glad to say we think we have the best match for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. If you’ve got a query or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Active Chat