Introduction Active Chat
There is no reason live chat should not be simple. Active Chat
It’s all about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more prospects.
You are not going to locate anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat system to understand who it is best for and all of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also like how the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within moments of communicating via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. For example, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your website, you know exactly what to begin talking about, and you even have the instruments for creating canned answers for certain components of your site. Active Chat
The obvious beginning to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and following the conversation. Feel free to modify around colors, set causes for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly handled, since it works like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice on the best way to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and about the website for all plans. Active Chat
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider delivers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics that you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, one site, boundless chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep expenses down. In this article, we discuss with you a few answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with just a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large aid groups. Active Chat