Overview Add Chat Box To Website
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your site is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Add Chat Box To Website
The Live chat app itself is much more involved than your normal customer. You’ll have the ability to observe each of the visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, working system and much more. While some of this information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website which seems a little old fashioned. It looks like it is full of advertisements, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. The other agent can follow-up the case and answer within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Add Chat Box To Website
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you may find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of additional operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Add Chat Box To Website