Why Select Crisp? Add Chat To My Website
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your company and startup too. You may understand how to compare live chats and which metrics might be important for you also. Add Chat To My Website
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really want to make contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we do not wish to limit the user to the use of the system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it’s something you can control. You could choose one account for the whole team (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We’ve begun to compare the first paid plan contrary to most of the high tier plans to see the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for testing. Add Chat To My Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we didn’t need but would need to cover. We’re glad to say that we believe we have the very best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you have a question or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Add Chat To My Website