Introduction Add Chat To My Website
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat available on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Add Chat To My Website
The Live chat app is much more involved than your normal customer. You’ll be able to observe each of the visitors that are on your website at any particular time, as well as their IP address, their referral origin, their local time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that seems somewhat old fashioned. It looks like it’s full of advertisements, except it’s only a site edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between agents. The other representative can follow-up the case and answer within seconds. It’s useful when an agent does not possess the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Add Chat To My Website
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each the plans. They offer 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you might discover there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Add Chat To My Website