Overview Add Chat To Website
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Add Chat To Website
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see how many steps are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, available in the program’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about all of the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Add Chat To Website
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer service.
Concerning the design, The entire site looks really nice and I can also say that UX doesn’t lack in that section. There is one thing that confused me though: when I had been on the main site , I clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a basic live chat solution, it actually does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They’ll be scaling and providing other programs using a larger range of attributes To satisfy their future clients. Add Chat To Website