Overview Add Chat To Website
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Add Chat To Website
The Live chat app itself is a great deal more involved than your average customer. You will be able to observe every one of those visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and much more. While some of the info is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks somewhat old fashioned. It seems like it’s full of ads, except it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving agents. Another agent can follow the case and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Add Chat To Website
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal option or each the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you may discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Add Chat To Website